DoorDash, a popular food delivery app, has informed customers that delivery times for their orders may be delayed if they choose not to tip the delivery person. This announcement was made through a pop-up alert as part of a pilot program aimed at assessing user reactions to this policy.
The pop-up alert explained that Dashers (the delivery workers) have the option to select which orders they want to fulfill. Orders that take longer to be accepted by Dashers tend to result in slower deliveries, according to the company. DoorDash pays Dashers between $2 and $10 per delivery, depending on the delivery distance, and Dashers receive 100% of tips.
While the company clarified that customers can tip in cash, those who do not tip may experience longer wait times for their food delivery. DoorDash’s decision to implement this pilot program has generated mixed reactions, with some supporting the policy as a way to ensure better compensation for Dashers and others criticizing it, emphasizing that tipping should be optional.
The announcement of this program has sparked discussions on social media, with opinions ranging from the belief that DoorDash should increase Dasher wages to the assertion that tipping should not be mandatory, and Dashers should receive fair compensation from the company without relying solely on tips. The pilot program aims to analyze the results and feedback from customers.
This development reflects the ongoing debate surrounding the gig economy, worker compensation, and tipping practices in the food delivery industry.